Shipping
Custom Mattress Factory is pleased to offer complimentary domestic US ground shipping on all orders.
Standard Delivery
CMF's shipping times vary depending on the date of purchase and the specific product ordered. You will find the estimated shipping times near the Buy Now button on each product page. For products not available online, please speak with a product expert for estimated shipping times.
White Glove Delivery
We currently offer one product that comes standard with White Glove Delivery, the Grand Luxe oversize/family mattress. White Glove Delivery is not available on other products at this time.
Rush Delivery
Rush delivery service is available for $100 on custom sizes and $300 for oversize mattresses. With Rush Delivery, your custom mattress is delivered within two weeks. At this time, we are unable to provide Rush Delivery on sheets and oversize mattresses. For more details, please speak with a product expert.
Hold It
Need more time? We can delay the production of your mattress as needed. We’ll push back your order in our queue to be crafted and shipped when you’re ready—your mattress won’t be sitting around in the workshop collecting dust!
How Our Products Ship
We ship our custom and standard size mattresses in a box with FedEx Ground. Delivery is Monday through Friday, excluding holidays. Upon shipping, we'll send you an email with your FedEx tracking number so you can stay up to date on your shipment.
Oversize mattresses and mattresses ordered with a bed frame/foundation will be delivered curbside with LTL freight.
Smaller accessory items like sheets and comforters ship FedEx Ground.
Unique Deliveries
If you live in a high rise or have a unique delivery space that requires special attention, please call +1 800.979.1924. Additional shipping fees may occur.
Canceling A Shipment
If you decide to cancel your order after it ships, you will be responsible for the round trip shipping fees + up to a 10% restocking fee.